Frequently Asked Questions

Once your order is ready for shipping, you will receive an email notification with the courier tracking number from our system.

Alternatively, you may also track your order status via your order ID at https://support.dasher.com.my/parcel-tracking 

You may live chat with us, and we will check your order status and whether it is eligible to change the address.

You may live chat with us, and we will check your order status and whether it is eligible for cancellation. (Whether the order has been processed)

You may download your invoice through Dasher support website.

1. Head over to https://support.dasher.com.my/parcel-tracking

2. Key in your Order ID number and click search

3. Select "Invoice" and key in the last 4 digits of your phone number.

If you wish for any amendments to the invoice, you may engage a live chat session with us for assistance.

We are currently offering 2 shipping methods:

Standard Shipping – Fulfilled by our appointed courier partner – J&T or Pos Laju

Dasher Express – Fulfilled by Dasher's logistics. Enjoy FAST DELIVERY for Klang Valley customers.

Orders will be shipped out within 24 hours under normal circumstances during working days.

For Standard delivery, courier will typically takes:

• 1 - 3 working days (West Malaysia)

• 3 - 7 working days (East Malaysia)

Some delays may also occur during campaign / peak season

In case of unreasonable delays, you may also live chat with us and we will assist you on it.

We are truly sorry for the inconvenience.

You may live chat with our customer service agent and we will assist you immediately.

Our agent will do an internal investigation to check if the items were packed correctly.

You may live chat with our customer service agent and we will guide you on the return & refund process.
Our Policy:
• Customers must ensure that the returned goods are in the same condition as when first received the item. (Brand new & sealed condition)
• Defected items and used are not accepted.
• Shipping cost is imposed for returns due to a change of mind.
• Customers must provide the tracking number to us once the parcel has been shipped.
• Dasher requires 1 - 3 working days to check the condition of the goods returned after received.
• We will request the customer's banking details after we approve the refund.
• Amount of refund will be transferred within 3 working days.
• Customer will be informed once the refund is made.

• Dasher offers a limited warranty policy for faulty products from manufacturing defects. The product will be evaluated by our product specialist, any damage caused by the user will not be part of this.

• No charges will be imposed for the return.

• Customer will be charged for shipping fee if the return is invalid (E.g. returned of other items)

• Customers must provide the tracking number to us once the parcel has been shipped.

• Dasher requires 1 - 3 working days to check the condition of the goods returned after received.

• We will request the customer's banking details after we approve the refund.

• Amount of refund will be transferred within 3 working days.

• Customer will be informed once the refund is made.

Dead Pixel Warranty

Only applies to TV and monitor products.

TV Products (Dead Pixels)

• 1-to-1 exchange for cracked screen upon delivery, missing accessories, dead pixels(even if just 1) or related matters within 7 days after received.

• For the condition that has 7 pixels or more after 7 days of receiving, the product is liable for warranty claim

Monitor Products (Dead Pixels)

• 1-to-1 exchange for cracked screen upon delivery, missing accessories, dead pixels(even if just 1) or related matters within 7 days after received.

• For the condition that has 5 pixels or more after 7 days of receiving, the product is liable for warranty claim

For warranty claims, you may live chat with our customer service and we will guide you on every steps.

Absolutely! We are proud to have a physical retail store located at:

Store Address:
Lot 21 & 22, Setia Avenue, Seksyen U13, Jln Setia Prima S U13/S, Setia Alam, 40170 Shah Alam, Selangor

Google Map:
https://goo.gl/maps/kNHt23pyfgg9nogY6

Opening Hour:
Monday to Sunday: 10:00 AM - 7:00 PM

We look forward to welcoming you to our store!

Yes we do! Currently we provide installation for Dashcams

You may learn more about Dasher Automotive here https://www.dasher.com.my/pages/70mai-installation-dealers

Yes, we accept bulk orders for total purchase above RM5000 OR purchase of more than 20 units per SKU.

You may provide the following details to our livechat agent. Our PIC will reach you in 1 working day.

Name:
Contact:
Email:
Item:
Quantity: