Tmall Genie In糖 2 Smart speaker 天猫精灵

Shipping Methods
Standard Shipping – Fulfilled by our appointed courier partner

How long does it takes to deliver?
Orders will be shipped out within 24 hours under normal circumstances during working days.
For Standard delivery, courier will typically takes:

1 - 3 working days (West Malaysia)
3 - 7 working days (East Malaysia)

Some delays may also occur during campaign / peak season
In case of unreasonable delays, you may also live chat with us and we will assist you on it.

Track Your Order
Once your order is ready for shipping, you will receive an email notification with courier tracking number from our system.

Returns
Please ensure that the returned goods are in brand new & sealed condition.

You may live chat with our customer service agent and we will guide you on the return & refund process.

For more information, you may check our FAQ.

Warranty Claims:
• For warranty claims, please contact our customer service for follow ups.
• You may track your warranty claims at https://support.dasher.com.my/warranty-claim

Terms & Conditions
• No charges will be imposed for the return.
• Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)

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