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Air Purifier

Frequently Asked Questions

Air Purifier

What is the difference between core model and vital model?

Core models are for normal use while Vital models are for pet owners

Why Vital models suitable for pet owners?

Because the Pre-Filter can be washed to help reduce waste and catches airborne pet fur, hair and fibers to help protect lifespan of the filtration system. In addition, it is because Vital models have pet modes that can effectively eliminates pet odors and hairs

What is the meaning of light indicator color?

Blue - Very Good
Green - Good
Yellow - Moderate
Red - Bad

How many layers of filter in the air purifier?

We use 3 stage H13 True HEPA filtration which have Pre-Filter, H13 True HEPA Filter and Activated Carbon Filter

How many layers of filter in the air purifier?

We use 3 stage H13 True HEPA filtration which have Pre-Filter, H13 True HEPA Filter and Activated Carbon Filter

Can it filter formaldehyde?

Yes our purifiers can filter formaldehyde by using the 3rd layer filter which is activated carbon filter

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

Can the filter be washed?

Only Vital model Pre-Filter can be washed