Air Purifier

FAQ

Air Purifier

Core models are for normal use while Vital models are for pet owners

Because the Pre-Filter can be washed to help reduce waste and catches airborne pet fur, hair and fibers to help protect lifespan of the filtration system. In addition, it is because Vital models have pet modes that can effectively eliminates pet odors and hairs

Blue - Very Good
Green - Good
Yellow - Moderate
Red - Bad

We use 3 stage H13 True HEPA filtration which have Pre-Filter, H13 True HEPA Filter and Activated Carbon Filter

We use H13 HEPA Filter grade which is the medical grade and it is within the highest tier of HEPA

Yes our purifiers can filter formaldehyde by using the 3rd layer filter which is activated carbon filter

FIlters

It is recommended to change every 6-8 months, depends on your current air quality and usage as well

Only Vital model Pre-Filter can be washed

White - Original Filter, for excellent and multi-purpose coverage
Yellow - Pet Allergy Filter, for the animal-lover and anyone else with allergies
Blue - Toxin Absorber Filter, for areas with high level of smoke and VOCs
Green - Mold and Bacteria Filter, for moisture-heavy environments

There will be a filter red light indicator to reminds you to change the filter

1. Flip upside down and rotate bottom cover
2. Remove and replace the filter
3. Place the bottom cap back and twist clockwise until hear click
4. Press and hold for 3 seconds to reset the filter check indicator

Warranty

We provide 2 years of warranty, we'll be covering any faulty / internal issue / manufacturer defect

You may live chat us on Shopee, Lazada or Tiktok for further assistance

We will be covering any faulty / internal issue / manufacturer defect but not the natural deterioration and human damages

Other

Both coverage specifications are accurate, but they are based on Air Changes per Hour (ACH).

Different countries use varying ACH standards in their marketing. For example, in countries like the US, air purifiers are often advertised with 5 ACH, while regions like the EU and Southeast Asia (SEA) tend to use 2 ACH. This difference is due to varying regulations and marketing practices specific to each region.

For instance, the Levoit Core 300s model:

  • 5 ACH covers 20m² / 222 sqft
  • 2 ACH covers 50m² / 511 sqft

In Malaysia, and many other Southeast Asian markets, air purifier brands, including Levoit, typically follow the 2 ACH standard, which highlights a larger coverage area for consumers. This is why you often see 2 ACH advertised as the coverage specification.

Multiply Length by Width
Example :
10 feet long and 12 feet wide, multiple 10 x 12 = 120sq ft

For non pet owners, can go for Core models and depends on the sq ft of the area you want to put.
For pet owners, can choose Vital models and depends on the sq ft of the area you want to put.

Our air purifiers use VeSync apps