Shipping & Returns
Shipping Methods
Standard Shipping – Fulfilled by our appointed courier partner
How long does it takes to deliver?
Orders will be shipped out within 24 hours under normal circumstances during working days.
For Standard delivery, courier will typically takes:
1 - 3 working days (West Malaysia)
3 - 7 working days (East Malaysia)
Some delays may also occur during campaign / peak season
In case of unreasonable delays, you may also live chat with us and we will assist you on it.
Track Your Order
Once your order is ready for shipping, you will receive an email notification with courier tracking number from our system.
Returns
Please ensure that the returned goods are in brand new & sealed condition.
You may live chat with our customer service agent and we will guide you on the return & refund process.
For more information, you may check our FAQ.
Shipping & Returns
Shipping Methods
Standard Shipping – Fulfilled by our appointed courier partner
How long does it takes to deliver?
Orders will be shipped out within 24 hours under normal circumstances during working days.
For Standard delivery, courier will typically takes:
1 - 3 working days (West Malaysia)
3 - 7 working days (East Malaysia)
Some delays may also occur during campaign / peak season
In case of unreasonable delays, you may also live chat with us and we will assist you on it.
Track Your Order
Once your order is ready for shipping, you will receive an email notification with courier tracking number from our system.
Returns
Please ensure that the returned goods are in brand new & sealed condition.
You may live chat with our customer service agent and we will guide you on the return & refund process.
For more information, you may check our FAQ.
Warranty
Warranty Claims:
• For warranty claims, please contact our customer service for follow ups.
• You may track your warranty claims at https://support.dasher.com.my/warranty-claim
Terms & Conditions
• No charges will be imposed for the return.
• Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)
Warranty
Warranty Claims:
• For warranty claims, please contact our customer service for follow ups.
• You may track your warranty claims at https://support.dasher.com.my/warranty-claim
Terms & Conditions
• No charges will be imposed for the return.
• Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Water went into some chambers of the dust cup that doesn't have any way out when I was washing it. The customer services asked me to dry it under the sun but the water vapor kept locked in the chambers for more than a week. Moreover, there is no instruction to prompt me to register for warranty. I purchased from the official site but the customer services could not find my order and requested me to register for warranty. Then the QR-code printed in the user manual led me to nowhere. Even the link in the email for doing this evaluation is broken. I cannot have written this review if I hadn't noticed the email was sent by judge.me. The design of product is fine but the making of the product and after sales services are awful.
I can’t believe how much we’ve been missing out until my husband bought the Dreame D20 Pro Dust Mite Vacuum Cleaner. After using it for the first time, we were shocked (and a little horrified!) at how much dust and dust mites were hiding in our mattress.
It’s incredibly easy to use and gives you such a satisfying feeling every time. The suction power is super strong, and the design feels secure and safe, making it worry-free for regular use.
I now sleep so much better knowing our bed is truly clean and fresh. If you’ve been considering getting one, don’t hesitate—it’s definitely worth it!