Shipping & Returns
Shipping Methods
Standard Shipping – Fulfilled by our appointed courier partner
How long does it takes to deliver?
Orders will be shipped out within 24 hours under normal circumstances during working days.
For Standard delivery, courier will typically takes:
1 - 3 working days (West Malaysia)
3 - 7 working days (East Malaysia)
Some delays may also occur during campaign / peak season
In case of unreasonable delays, you may also live chat with us and we will assist you on it.
Track Your Order
Once your order is ready for shipping, you will receive an email notification with courier tracking number from our system.
Returns
Please ensure that the returned goods are in brand new & sealed condition.
You may live chat with our customer service agent and we will guide you on the return & refund process.
For more information, you may check our FAQ.
Shipping & Returns
Shipping Methods
Standard Shipping – Fulfilled by our appointed courier partner
How long does it takes to deliver?
Orders will be shipped out within 24 hours under normal circumstances during working days.
For Standard delivery, courier will typically takes:
1 - 3 working days (West Malaysia)
3 - 7 working days (East Malaysia)
Some delays may also occur during campaign / peak season
In case of unreasonable delays, you may also live chat with us and we will assist you on it.
Track Your Order
Once your order is ready for shipping, you will receive an email notification with courier tracking number from our system.
Returns
Please ensure that the returned goods are in brand new & sealed condition.
You may live chat with our customer service agent and we will guide you on the return & refund process.
For more information, you may check our FAQ.
Warranty
Warranty Claims:
• For warranty claims, please contact our customer service for follow ups.
• You may track your warranty claims at https://support.dasher.com.my/warranty-claim
Terms & Conditions
• No charges will be imposed for the return.
• Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)
Warranty
Warranty Claims:
• For warranty claims, please contact our customer service for follow ups.
• You may track your warranty claims at https://support.dasher.com.my/warranty-claim
Terms & Conditions
• No charges will be imposed for the return.
• Customer will be charged for shipping fee if the return is invalid (used item, returned of other items)
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Secure Payment
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.
Overall good to use. However, both mop came out suddenly twice with unknown reason during cleaning. The vacuum sound not too loud. Quite clean.
I find the mapping hard to get it correct the first few times as the robot keeps missing on important areas or it still ignores my instruction for NO GO ZONE. But did mapping for like 5 times, then only I manage to get the robot to clean areas that I want it to, and stop banging into my pet's feeding area/ house. Otherwise, it has been great to keep the house slightly cleaner, and reduced my house chore burden. It's not clean like how we humans mop and vacuum the floor, so everyone cannot expect too much. But what it can do, has really ease the burden. Happy to have it.